Question 1 (5 points)
Which action is a characteristic of a good problem-solver?
Question 1 options:
|
|||
|
|||
|
|||
|
Question 2 (5 points)
What’s something to keep in mind when introducing a new technology in the workplace?
Question 2 options:
|
|||
|
|||
|
|||
|
Question 3 (5 points)
Which of the following statements is true about getting help from coworkers?
Question 3 options:
|
|||
|
|||
|
|||
|
Aliana is supposed to get back to a customer with an answer about a refund by the end of the day, but she won’t have all the approvals she needs to process the refund by that time. What should she do?
Question 4 options:
|
|||
|
|||
|
|||
|
Question 5 (5 points)
Claire just started a new job at a doctor’s office. She needs to contact someone in radiology, but doesn’t know where to find a directory with employee phone numbers. Where is a good place to look?
Question 5 options:
|
|||
|
|||
|
|||
|
A new version of a smartphone is just about to hit the market. How would an early adopter respond?
Question 6 options:
|
|||
|
|||
|
|||
|
Which of the following quotes is the best way to tell your boss that you can’t accept a new assignment right now?
Question 7 options:
|
|||
|
|||
|
|||
|
Question 8 (5 points)
Catriona spotted a major problem having to do with patient billing. A number of people may have received the wrong bills. When should she have told her boss?
Question 8 options:
|
|||
|
|||
|
|||
|
Alicia just created a fan page for the gift shop where she works. How can Alicia practice good customer service on the social media page?
Question 9 options:
|
|||
|
|||
|
|||
|
Question 10 (5 points)
Angela left her safety helmet at home. She is supposed to wear it at the plant during all shifts. What should she do?
Question 10 options:
|
|||
|
|||
|
|||
|
Question 11 (5 points
Which of the following would be an internal customer for a medical assistant?
Question 11 options:
|
|||
|
|||
|
|||
|
Leo has created a “To Do” list, but needs help prioritizing the items on his list. He should probably start with the items that are
Question 12 options:
|
|||
|
|||
|
|||
|
Question 13 (5 points)
You are trying to get an important customer order out the door, but your boss keeps coming over to ask you about the status of this order and several other orders. He’s just nervous and wants to be sure that you are on top of everything, but his constant interruptions are really starting to break your flow. Every time he comes over, you end up chit-chatting for several minutes. What can you do?
Question 13 options:
|
|||
|
|||
|
|||
|
Question 14 (5 points)
Ben works as a medical assistant. He needs to take a patient’s vitals, but the patient is refusing to cooperate. He hasn’t experienced this before, so he decides to ask a nurse for advice on how to handle it. This is making a decision by
Question 14 options:
|
|||
|
|||
|
|||
|
Question 15 (5 points)
How many tasks should an effective to-do list have?
Question 15 options:
|
|||
|
|||
|
|||
|
Question 16 (5 points)
Which behavior would best describe someone who has good communication skills with customers?
Question 16 options:
|
|||
|
|||
|
|||
|
Alejandro wants to determine how much money he made in the last month after taxes, social security, and Medicare were taken out of his paycheck. What number should he look at on his paystub?
Question 17 options:
|
|||
|
|||
|
|||
|
Carmen is preparing a large takeout order for a customer. The customer is scheduled to pick up the order in 15 minutes, and he told Carmen that he is in a big hurry. Which behavior would demonstrate that Carmen is anticipating the customer’s needs?
Question 18 options:
|
|||
|
|||
|
|||
|
Question 19 (5 points)
Ben needs to take a patient’s information, but the patient is refusing to cooperate. He hasn’t experienced this before, so he decides to ask the pharmacist for advice on how to handle it. This is making a decision by
Question 19 options:
|
|||
|
|||
|
|||
|
Fawn spends hours each week managing employee shifts and schedules, which is time she should be spending on other pharmacy operations. What can she do?
Question 20 options:
|
|||
|
|||
|
|||
|